I have 3 Panasonic DMP-BDT 220 Blu-ray players and all of them stopped connecting to Netflix at the same time. The continually gave the error message “Unable to connect to Netflix. Please try again or visit www.netflix.com/tvhelp”. All of my other devices (Xbox, PC, iPhone, iPad, LG TV, Apple TV) were still able to connect to Netflix. The Panasonic Blu-ray player would still connect to all other services (Vudu, Hulu, Amazon Video, Youtube, etc.) I selected the “reset settings” option in the setup menu and the problem persisted. After about a month of frustration, and reading about others with the same issue, finally I figured out there was an account access issue, but my player wouldn’t let me log out and log in again. Here’s how I fixed the problem.
Option 1 – Hidden Menu within the Netflix App to Deactivate your Device: this should work for any device as Netflix requires every manufacturer to include it. Please note that this does not deactivate your Netflix account itself, just your device, requiring you to log on again.
- Open the Netflix app on the device
- Once the app is open, even if it is displaying an error message, hit the following buttons on the remote: up, up, down, down, left, right, left, right, up, up, up, up, up.
- A system information screen will be displayed. You can deactivate the device in this screen.
- Exit the app and and then restart it. You should be prompted to logon to Netflix.
Option 2 – Deactivate All Netflix Devices: This should should also work for any device; the only draw-back is that it deactivates Netflix on every device you own and you have to re-logon again on each one. If the first option doesn’t work, try this one. Please note that this does not deactivate your Netflix account itself, just your devices, requiring you to log on when you next use them.
- Logon to your Netflix account through your web browser.
- Select “Your Account” in the upper Right corner
- Under the Settings section, select “Manage devices and computers”
- Select the “Deactivate” option
- Now open the Netflix app on your Blu-ray player
- You will get an error message that the device has been deactivated and that you’ll need to log on again.
- You may then get the same connection error message (I did on my Panasonic Blu-ray player.)
- Exit the Netflix app and start it again.
- You should now be prompted to logon to your Netflix account.
- Please note that you’ll have to log on to Netflix again on all of your devices, not just your problem device.
Option 3 – Factory Reset of the Panasonic Blu-ray Player: There are 2 different reset procedures for Panasonic Blu-ray players. The basic reset that is done through the setup menu on erases some settings; it does not clear the Netflix settings. To resolve the Netflix logon problem, you’ll need to do a full factory reset though a hidden service menu that is only displayed on the front panel of the player. Here’s the process:
- Note: this works on Panasonic DMP-BDT 220, DMP-BDT 320, and DMP-BDT 500 Blu-ray players. The procedure may be the same for other Panasonic models as well.
- Power off the player
- On the remote control, press and hold the following buttons at the same time for 5 seconds: [OK] [B ] [Y]
- “00 RET” will be displayed on the front panel
- Press the [Right] arrow button several times (should be 2 times) until “08 FIN” is displayed on the front panel
- Press and hold the “OK” button for 3 seconds.
- Wait about 10 seconds, then Power On the Blu-ray player
- You will now go though guided setup, and you’ll be asked for your Netflix username and password when you start that app. Please note that you will need to logon to all apps that you use on your Blu-ray player again, including your VIERA Connect password.
One of these options should solve your account access problem. Obviously, this problem is quite a pain for the user because none of these solutions are obvious.
Be careful when choosing a Netflix player:I purchased my Panasonic Blu-ray player because it could access all of the online content I wanted and it played DVDs and Blu-rays as well. I thought to myself, “why would I buy a Roku or AppleTV?” Well, now I know. The menu system on the Panasonic Blu-ray player is horrible and the software updates are problematic. It’s pretty good for playing discs, but there are much better ways to connect to online video streaming services.
If you still have problems, you may also want to try the suggestion on this page.