Above and Beyond Customer Care – Best Buy, Circuit City, Netflix
I’m used to companies offering less than stellar customer care in this age of low-cost, low-margin business. So when a company goes above and beyond to take care of their customers, it gets my attention. Most early-adopters suspected that the High Definition Disc Format war would end and either HD-DVD or Blu-ray would one day become obsolete. Which is why I’m surprised that Busy Buy and Circuit City are both compensating customers who chose the now obsolete HD-DVD format. Best Buy will be giving a $50 giftcard to anyone who purchased a HD-DVD Player prior to February 23, 2008 (just go to BestBuyTradein.com and register.)Read More →