After a couple of years of searching for a great deal on HermanMiller Aeron chairs, my wife finally found one, and we've been enjoying them for the past 8 months. Unfortunately, her chair developed a crack in the back (most likely due to mis-assembly by the store.) I feared an expensive repair, but started searching for parts anyway.
I came across the website ChairMD.com and found out that it might be possible to have the back replaced under warranty. All HermanMiller chairs are covered by a 12-year warranty. So I filled-out the warranty request form on their site. They provided a diagram chair so that I could clearly identify the failed part and I also entered all of the chair configuration and serial number details from the sticker on the bottom of the chair.
4 weeks later, a replacement chair back arrived via FedEx. I'm elated. Instead of an expensive repair, I received a nearly effortless warranty replacement. Thank you Chair MD!
I similarly had a wonderful repair experience with ChairMD. My chair was over 8 years old. Luckily, my chair was purchased through an authorized dealer by my current employer. After ChairMD submitted a warranty claim to the manufacture for my broken cylinder, they sent me a shipping box and a FedEx shipping label. The chair was repaired and back in the office before I knew it! Great service!
Wow that's great. We also use HermanMiller Aeron chairs at work… I am thinking, I should get one also for personal use. Thank you for sharing your great experience.
Best regards,Raphael Nikolai – Out of Warranty Author..